Apple Lets Me Buy the Songs...By Geniusofdespair

My password is good enough to buy the songs but to put them on my phone so I can listen to them...nope. I got locked out of my ITunes account for 8 hours for being bad, entering my password too many times.  What a waste of time.  This is all I am doing today and last night: trying to fix it. I do what the box says and I loop back to it about 4 windows later. Did all again today, this time with tech support. We both got locked out for 8 hours. I don't know the answers to my personal security questions. The only one I knew: My first job was taking pictures of Santa Claus and the kids. Got fired for too many double exposures.  Did you ever get tech support...it takes hours, sometimes days.

And all you damn trolls, we know you are commenting on the previous post.

Back at the Apple Store. By Geniusofdespair

I asked my usual question of an Apple Employee: Who is the Governor? I have reported in the past that I could never get the right answer in an Apple Store. This young employee actually knew. Why? Because he said he voted for Scott. I said "But he has hurt the environment so much." The Apple guy said, "I don't care about the environment." He added that he was a big supporter of off-shore drilling. I said "What about the Gulf oil spill?" He said: "That was an accident. Accidents happen." I should have said "Yeah, you were born."

Am I too mean?

Not So Mad At Apple Store Now. By Geniusofdespair

I am getting a new computer. It will be ready tomorrow. Although the whole thing was one big pain in the ass, I am happy now. I hope I don't lose all my addresses etc.

Aventura Apple Store Sucks. By Geniusofdespair

They say you have an appointment but you don't. Once there for the Genius Bar you have to wait with an appointment. They said I would have to wait at least a half hour. That is not an appointment. What if you are on your lunch hour?

I spend thousands a year with this company and I own their friggin' stock. I am mad. I agree with Gimleteye this isn't excellent customer service. This is Dell all the way.

1:35: just left store with no computer. It has been operating without a fan since I had it fixed last time. It wasn't even connected. The damn thing is probably fried.

3/30: The MAC people called me -- I am getting a new computer...praise the Lord, or more precisely the Apple store. Not so mad today. Just want a computer again.

Apple: Becoming more like Dell, every day ... by gimleteye

There has been a fair amount of speculation, how Apple can maintain the rigorous standards demanded of the company by the late Steve Jobs.

I detect the difference. I was an early Apple adopter in the mid 1970's until the mid 1980's, a Windows defector until 2000, and an Apple adopter since. This is to say, I know that the devices Apple creates are meant to capture your entire budget for computing and mobile access. In all these years, I've had hours and hours of experience with technical support help lines. I could write the book on Dell, Microsoft, and Apple. Until my last interaction with Apple on phone support and in the Dadeland store, I believed that Apple would never repeat the mistakes of Microsoft and Windows-based computing for consumers. But you can't grow large as Apple without risking the same fate. The CYA by the first telephone contact on the other end of the line, the wait time again for a specialist, the mob scene at the Dadeland store; all reminded me of my morose days spent trying to get Windows to work as advertised.

Last weekend I visited the Genius Bar at the Apple Store in Dadeland. The places was absolutely packed with blue-shirted Apple sales staff, all chatting with each other until they broke off to deal with customers. The place was loud, crowded and had a shop-worn look. I'm not close to fleeing Apple, because my memories of Windows are so toxic. But my sense-- based on these recent interactions that have to do with sync'ing data between computers with iCloud and non-Cloud storage-- is that for Apple, the tide is turning as tides will turn. I can't get out of my head, today's call with customer service. Instead of speedily solving my problem, he was intent on making me waste my time so he could justify, his. Buyer, beware.