I have had numerous appointments at Bascom Palmer Eye Hospital and never waited UNDER 3 hours. Below is their guidelines on how to treat patients: AIDET or Edward Norton's Law. Trust me. Norton's Law is totally ignored by everyone. And the Duration thing, that is a laugh and a half. If I knew how long I had to wait, I would go downstairs and hang out with the homeless people all over the streets. It would be better than sitting in a stupid room pacing back and forth waiting to be called. Here is a tip Bascom Palmer: Don't make appointments if you are not going to keep them. Perhaps you need a workshop on what an appointment is. I am going back the end of the week, if I had a real job I would be up shits creek with a three hour appointment.
Worst thing: If the Doctor has a bunch of interns with him/her, you will be totally ignored. He just talks to them and you are almost a nuisance sitting in the chair, as they discuss your case in front of you but no one addresses you directly. I felt like a prop.