Friday, November 27, 2009

Miami International Airport: American Airlines and Gate D ... by gimleteye

Big Grumbling about the new Gate D from visitors who arrive and end up walking for such a long time that wonder if they are lost. Couple the Gate D problem with epic, long waits to get luggage from American baggage handlers, and you have a recipe for passenger discontent with MIA that adds to the obstacles the airport has, to rebuild the facility from within. The other night, a guest whose plane was delayed had to wait an hour for luggage at Gate D. When she asked an American airlines baggage representative what was the matter, the AA employee said, "Oh luggage always takes thirty to forty minutes." But it had already been more than an hour! (and it wasn't raining.) When will the rooftop train be in service, to ferry passengers along the concourse? Visitors should be informed improvements are on the way at Gate D.

5 comments:

Rob said...

I walk through this terminal every week, and yeah, it's a LONG trek. I've seen older travelers actually stop to get rest along the way...

Can't wait til that train starts up.

youbetcha' said...

oh my.. no wet luggage?

Anonymous said...

Billions over budget. Typical Miami-Dade County screw-up.

SteveBM said...

I too am in that terminal about every week. Things could be improved for the traveler if the airport staff improved. They are lazy, rude, and miserable.

Anonymous said...

The train is coming summer next year (2010). In the meantime, the new place is beautiful, stunning art, floors etc. It's really beautiful now--